Terms of use

These terms apply to your use of 911techsolutions.com and book911tech.com and to on-site services provided by 911 Tech Resources LLC, doing business as 911 Tech Solutions and Book911Tech ("we", "us"). By using these websites or booking a visit, you agree to them.

Website information

This website is for general information about our services. We try to keep it accurate and current, but services, hours and pricing may change. The details confirmed for your booking apply to your visit.

Booking a visit

• Visits are requested through Book911Tech at book911tech.com. A request is not confirmed until we accept it.
• After we accept, you'll receive a secure Square link to pay the $250 booking fee. Your visit is confirmed once the fee is paid.
• The booking fee covers the first 60 minutes of on-site labor and is credited toward the total for longer jobs.
• Additional labor is billed in 30-minute increments and only with your approval. Parts or equipment are billed only with your approval.
• Regular hours are Monday–Friday, 7:00 AM–5:00 PM Pacific. We're closed weekends and major holidays.
• If you need to cancel or reschedule, please contact us as soon as possible. Cancellation and refund details are shown when you book.

Your responsibilities

• Make sure someone 18 or older with authority over the home and equipment is present during the visit.
• Give us safe access to the devices, accounts and areas needed for the work.
• Back up important data before the visit. We take care with your devices, but we are not responsible for data loss.

Equipment and third-party products

We work with products made by other companies, such as eero, Ubiquiti/UniFi, Lutron, Ring and Wyze. Those products are covered by their manufacturers' warranties and terms, not ours. Mentioning a brand does not mean we are affiliated with or endorsed by it.

Our work

We perform our work with reasonable care and skill. If something we did isn't working right, contact us within 30 days and we'll make it right. Except as stated here, our services are provided without other warranties to the extent the law allows.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential damages, such as lost data, lost profits or service outages, and our total liability for any visit is limited to the amount you paid for that visit. Nothing in these terms limits liability that cannot be limited under California law.

Links

Our websites link to other services, including Square. We aren't responsible for the content or practices of sites we don't operate.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in San Diego County, California.

Changes

We may update these terms by posting a new version here with a new effective date.

Contact

911 Tech Resources LLC, San Diego, California. Email support@911techsolutions.com or call +1 (619) 796-GEEK.